Delete your Numulo account
This page is for people who use Numulo on the web or in the Numulo app for Android or iPhone (developer: Caminus Group LLC).
How to ask for deletion
- Send a message through the support form using the email address you sign in with, and say you want your account deleted. You can also email support@numulo.com from that address, or use Support inside the app.
- We reply to that address to confirm the request came from the account owner. On a team account, only the owner can ask for the whole account to be deleted.
- Once confirmed, we delete the account. You get an email when it is done.
What is deleted
- Your sign-in and business profile, and every team member's sign-in on the account.
- Customers, invoices, estimates, proposals, change orders, payments you recorded, expenses, your price list and templates.
- Your logo, the photos and files attached to documents, and the receipt photos kept with your expenses (with the text read from them).
- Notification settings and the push addresses of your devices.
- The links you sent to customers stop working.
What is kept, and for how long
- Nightly backups of the database and stored files are kept for 30 days, so a copy can remain in a backup for up to 30 days after deletion. Backups are not used for anything except restoring the service.
- If you paid for a plan, the payment records for it are held by Stripe, our payment processor, under its own retention rules.
- Signing records (each proposal acceptance, change order or estimate approval, countersignature, consent to sign electronically and signed form, with the original form files) are kept in a locked archive for at least seven years from the day each was signed, so that you and your customers can still prove what was signed. They cannot be changed or deleted during those seven years, and we do not delete them afterwards. They are used for nothing else.
Deleting some data without closing the account
You can delete individual invoices, proposals, customers and expenses in the app at any time. Settings has a button that deletes every invoice and estimate at once. To have anything else removed, write to support@numulo.com.
More detail on what Numulo stores is in the privacy policy.